The feedback and ideas from our recent Supporters’ Meetings continues with a look at non football communication. Much of this is covered in other categories as well.
Communication Non Football
- Lack of communication – Club Board does not issue statements on what is going on, We wish they would, including bad news, but don’t be patronising or aggressive
- The absence of communication on ownership, NDAs notwithstanding, leaves a void which has been filled by rumour, blame gaming and dissension. Now as never before we need a united fan base and the club and the Trust have to take a lead in creating an environment where co-operation and mutual respect can thrive. We won’t always agree but let’s have discussions where other points of view can be heard. The lack of response from the club on the volunteer army has been disappointing.
- Club need to make sure the mailing list is up to date and everybody is on it
- Weekly emails – not everybody is receiving them, hit and miss when they are sent out
- When would the club be able to let shareholders know what’s happening
- Feels like little is being communicated right now. We have gone backwards this year
- Feedback & comms from The Trust is excellent. The Club, virtually non-existent.
- “There is a communications vacuum. It can’t be hard for the Board to produce a news article every couple of months on key issues and challenges, revenues and matters that are under review. Clearly there are many things that have to remain confidential, but communications can update in the status of known plans, for example, whether they are still in talks on future ownership.
- But the news on the state of the club are all a bit sporadic or worse, silent. The media team output is poor and nowhere near the standard we saw 10 years ago. If we want an engaged and supportive fan base they need to feel engaged. Team Rochdale did that and it meant a lot of news being provided by the club.”