Advance information for Thursday’s Game Dale V Southend
We thank Andy Duff for forwarding his “Advance Game Notice” regarding Thursday’s game, Dale V Southend, to the Trust.
We encourage all fans to read the details, as it is designed to anticipate the problems that have arisen recently and to provide a positive framework for a successful operational night.
The Trust also thanks Ruby Loynd from the Club’s Fans Assistance Unit for helping us with the information.
Regarding the turnstiles.
Our security and stewarding teams will be holding their briefing at an earlier time of 6 pm.
This earlier time is to ensure the stewards are able to open all turnstiles at the published time of 6:45pm, but we expect them to be able to open them earlier to minimise queues. This will help reduce the queuing issues that we saw at the Spennymoor game.
We will have more scanners running for this game than for the FA Trophy game.
Some of you may be aware that the scanners failed in the Wilbutts Stand. This was due to the area being an O2 blackspot. We have replaced these scanners, moved them onto the 3 networks, and tested them all, and they are all now in working order.
The exit gate to access the Smith Metals Stand will be open alongside the turnstiles with 2 staff members. This will help speed up access if the automated turnstiles start to run slow. In addition, we will also have some entrance lane barriers in place to help the flow of people into the stadium.
Ticket Sales.
The portacabin will be used for ticket collections (e.g. media passes) to remove queues from the Ticket Office sales area.
On the day, any away tickets that need to be collected can be collected from the Academy Office.
As requested by supporters, we have allocated the Study Centre as a Prayer Room.
Andy Duff.
Further information if required: fanservices@rochdaleafc.co.uk.
For Members and fans, the trust’s matchday liaison team is also here to help. fanliasion@daletrust.co.uk
The Trust welcomes feedback from fans and members regarding the operational aspects of Thursday’s game in case any issues arise.